{"id":658,"date":"2026-05-28T00:32:15","date_gmt":"2026-05-27T23:32:15","guid":{"rendered":"https:\/\/saiseiserbia-shop.com\/?page_id=658"},"modified":"2026-05-28T00:38:27","modified_gmt":"2026-05-27T23:38:27","slug":"complaints-and-returns-policy","status":"publish","type":"page","link":"https:\/\/saiseiserbia-shop.com\/sr\/complaints-and-returns-policy\/","title":{"rendered":"Reklamacije i povra\u0107aj robe"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"658\" class=\"elementor elementor-658\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21e9a32 e-flex e-con-boxed e-con e-parent\" data-id=\"21e9a32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d34f143 e-con-full e-flex e-con e-child\" data-id=\"d34f143\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3877c8e elementor-widget elementor-widget-heading\" data-id=\"3877c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reklamacije i povra\u0107aj robe<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-521341a e-flex e-con-boxed e-con e-parent\" data-id=\"521341a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b0b7915 e-con-full e-flex e-con e-child\" data-id=\"b0b7915\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9c65c0 elementor-widget elementor-widget-heading\" data-id=\"f9c65c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pravo na reklamaciju<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00b4e8e elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"00b4e8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kupac ima pravo da podnese reklamaciju na proizvod u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da Republike Srbije.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b30c14b elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b30c14b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Prodavac odgovara za nesaobraznost proizvoda ugovoru koja se pojavi u roku propisanom va\u017ee\u0107im zakonskim propisima.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14fad0f e-con-full e-flex e-con e-child\" data-id=\"14fad0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b2515 elementor-widget elementor-widget-heading\" data-id=\"b0b2515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Na\u010din podno\u0161enja reklamacije<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5660a elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6c5660a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Reklamacija se mo\u017ee podneti:<\/p><ul><li>putem email adrese info@saiseiserbia.com,<\/li><li>- pisanim putem na adresu registrovanog sedi\u0161ta Prodavca.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4475336 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4475336\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kupac je du\u017ean da uz reklamaciju dostavi slede\u0107e podatke:<\/p><ul><li>broj porud\u017ebine ili drugi dokaz o kupovini,<\/li><li>opis reklamacije,<\/li><li>fotografije proizvoda, ukoliko je primenljivo.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a41252 e-con-full e-flex e-con e-child\" data-id=\"2a41252\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-661f719 elementor-widget elementor-widget-heading\" data-id=\"661f719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Postupak re\u0161avanja reklamacije<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab821b elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1ab821b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Prodavac je du\u017ean da na podnetu reklamaciju Kupca odgovori pisanim ili elektronskim putem bez odlaganja, a najkasnije u roku od 8 dana od dana prijema reklamacije.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f6e715 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1f6e715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odgovor Prodavca sadr\u017ea\u0107e:<\/p><ul><li>odluku o prihvatanju ili odbijanju reklamacije,<\/li><li>obrazlo\u017eenje odluke u vezi sa zahtevom Kupca,<\/li><li>predlog na\u010dina re\u0161avanja reklamacije,<\/li><li>rok za re\u0161avanje reklamacije.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0685804 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0685804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Rok za re\u0161avanje reklamacije je do 15 dana od dana podno\u0161enja reklamacije, osim ukoliko objektivne okolnosti zahtevaju du\u017ei rok, o \u010demu \u0107e Kupac biti blagovremeno obave\u0161ten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-431e6b1 e-con-full e-flex e-con e-child\" data-id=\"431e6b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c7c288 elementor-widget elementor-widget-heading\" data-id=\"9c7c288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ishod reklamacije<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5db86 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ec5db86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>U slu\u010daju opravdane reklamacije, Kupac ima pravo na:<\/p><ul><li>zamenu proizvoda,<\/li><li>raskid ugovora i povra\u0107aj sredstava.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88c3910 e-con-full e-flex e-con e-child\" data-id=\"88c3910\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be4b29a elementor-widget elementor-widget-heading\" data-id=\"be4b29a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Povra\u0107aj reklamirane robe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e64bff elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3e64bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kupac vra\u0107a reklamirani proizvod o svom tro\u0161ku, osim u slu\u010dajevima kada je reklamacija opravdana.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-422897f elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"422897f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>U slu\u010daju prihva\u0107ene reklamacije, Prodavac mo\u017ee organizovati preuzimanje po\u0161iljke ili izvr\u0161iti povra\u0107aj tro\u0161kova dostave.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f69984 e-con-full e-flex e-con e-child\" data-id=\"8f69984\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88c008b elementor-widget elementor-widget-heading\" data-id=\"88c008b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Povra\u0107aj sredstava<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a67f6 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"76a67f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Povra\u0107aj sredstava vr\u0161i se nakon prijema vra\u0107ene robe ili nakon utvr\u0111ivanja da je reklamacija opravdana.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09a58fd elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"09a58fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Kod pla\u0107anja karticom, povra\u0107aj sredstava vr\u0161i se preko banke na ra\u010dun vlasnika kartice.<\/li><li>Kod pla\u0107anja pouze\u0107em, povra\u0107aj sredstava vr\u0161i se uplatom na ra\u010dun koji Kupac dostavi.<\/li><li>Kod pla\u0107anja bankovnim transferom, povra\u0107aj sredstava vr\u0161i se na ra\u010dun sa kojeg je uplata izvr\u0161ena ili na drugi ra\u010dun koji Kupac dostavi.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f77350 e-con-full e-flex e-con e-child\" data-id=\"2f77350\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31df92d elementor-widget elementor-widget-heading\" data-id=\"31df92d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proizvodi koji se ne mogu vratiti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e55081b elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e55081b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pravo na povra\u0107aj proizvoda ne primenjuje se na:<\/p><ul><li>proizvode \u010diji je rok trajanja istekao usled neadekvatnog \u010duvanja od strane Kupca,<\/li><li>proizvode koji su otvoreni ili otpe\u010da\u0107eni i koji se iz higijenskih razloga ne mogu ponovo staviti u promet,<\/li><li>proizvode o\u0161te\u0107ene nepravilnim rukovanjem od strane Kupca.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91cdd4b e-con-full e-flex e-con e-child\" data-id=\"91cdd4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c24c82b elementor-widget elementor-widget-heading\" data-id=\"c24c82b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zavr\u0161ne odredbe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08fe365 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"08fe365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ovaj Pravilnik \u010dini sastavni deo Uslova kori\u0161\u0107enja objavljenih na websajtu Prodavca.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25abde8 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"25abde8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ovaj Pravilnik je sa\u010dinjen u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da Republike Srbije.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08be529 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"08be529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Saisei Holding d.o.o. zadr\u017eava pravo da izmeni ovaj Pravilnik u skladu sa zakonskim promenama i potrebama poslovanja.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Complaints and Returns Policy Right to Complaint The Buyer has the right to submit a complaint regarding a product in accordance with the Law on Consumer Protection of the Republic of Serbia. The Seller is responsible for any non-conformity of the product with the contract that appears within the period provided by the applicable legal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-658","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints and Returns Policy - Saisei Serbia<\/title>\n<meta name=\"description\" content=\"Privacy Policy - Saisei Serbia Shop\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saiseiserbia-shop.com\/sr\/complaints-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and Returns Policy - 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