Privacy Policy

Data Controller Information

Saisei Holding d.o.o. Belgrade

Tax Identification Number (PIB): 113222177

Company Registration Number (MB): 21826375

Address: Vukasovićeva 92, 11090 Rakovica, Belgrade

Business activity: Holding company – 6420

Business activity: Retail sale via mail order houses or via the Internet – 4791

Email: info@saiseiserbia.com

Website: www.saiseiserbia-shop.com

Phone: +381 66 8035 888

Introduction

Saisei Holding d.o.o. respects the privacy of its users and undertakes to process personal data in accordance with the Law on Personal Data Protection of the Republic of Serbia (“Official Gazette of the RS”, No. 87/2018) and other applicable regulations.

By using the website www.saiseiserbia-shop.com, the user confirms that they are familiar with this Privacy Policy and accept the manner of data collection and processing.

Data Collection

When using the website and purchasing products, we may collect the following data:

first and last name,
delivery address,
email address,
phone number,
data necessary for the fulfillment of the order,
IP address and technical data about the device,
other data voluntarily provided by the user.

We collect only the data necessary for the completion of purchases, communication with users, and improvement of services.

Purpose of Data Use

Users’ personal data is used for the purpose of:

fulfilling orders and delivering products,
communicating with users,
responding to inquiries and complaints,
sending notifications about order status,
improving the quality of service and website operation,
fulfilling legal obligations.

Personal data will not be used for marketing purposes without the user’s prior consent.

Disclosure of Data to Third Parties

User data may be provided to third parties only to the extent necessary for the provision of the service, namely:

courier services for the purpose of delivering shipments,
banks and payment service providers for the purpose of processing payments,
state authorities when prescribed by law.

User data will not be sold or transferred to unauthorized third parties.

Transaction Data Protection

When entering payment card data, confidential information is transmitted via a public network in a protected encrypted form using SSL/TLS protocols and other modern security technologies.

Payment card processing is carried out through authorized and certified payment service providers in accordance with the security standards of card organizations VISA, MasterCard, and DinaCard.

Payment card data is not accessible and is not stored on the servers of the online store.

Data Security

Saisei Holding d.o.o. undertakes technical, organizational, and administrative measures to protect data from unauthorized access, misuse, loss, alteration, or destruction.

Although reasonable security measures are applied, no data transmission over the Internet can be absolutely secure.

Cookies

The website may use cookies to improve the user experience, analyze website traffic, and ensure the proper functioning of the online store.

The user may at any time restrict or disable the use of cookies through the settings of their internet browser.

User Rights

The user has the right to:

request access to their data,
request correction of inaccurate data,
request deletion of data,
restrict the processing of data,
object to the processing of data,
withdraw previously given consent.

The request may be submitted via the email address info@saiseiserbia.com

Minors

The online store is not intended for persons under the age of 18.

Saisei Holding d.o.o. does not knowingly collect data about minors.

Changes to the Privacy Policy

Saisei Holding d.o.o. reserves the right to amend this Privacy Policy in order to comply with legal regulations or changes in business operations.

All changes will be published on the website.